The app will not install or update
Check that you are using the latest store version first. If installation hangs, also check free storage and network status.
Start here when something feels stuck
This page covers the most common issues first: installation, saving to the phone calendar, photo permission, sharing, existing subscriptions, and notification problems. Check the matching section below, and email us if you still need help.
QUICK HELP
What to check first
Pick the item that feels closest to your situation. Many issues are solved right away from one of these checks.
I cannot save to the phone calendar
Open your phone settings and make sure AllTP has calendar permission.
No text appears from a photo
Make sure photo permission is allowed and give the app a moment after choosing the image. Network conditions can also affect the result.
The share link looks wrong
Update both the sending and receiving app first. In many cases, sending the link again also helps.
Why do I still see paid options?
Free update: availability depends on each store release. Until the update reaches your device, your current version may still show paid options. An existing store subscription is not automatically cancelled by the free update. Check or cancel it in your App Store or Google Play subscription settings.
Alerts do not arrive, or the time feels wrong
The result can look different depending on whether you use app alerts, device calendar alerts, or country calendar views. Check notification permission and calendar permission together.
SCREEN HELP
When you are not sure which screen to open
Remembering these three screens makes it much easier to know where the answer usually lives.
Main calendar
This is the starting screen for choosing a date and reviewing the schedule flow.
Task Center
Open this when the issue is about task cards, notice cards, or sending cards.
Settings
Check calendar permissions and app settings here. Manage any existing subscription through your store account.
What to include in your email if you contact support
- Your device model
- Whether it is iPhone or Android
- Your app version
- What you were trying to do
- What actually happened
- One screenshot if possible
COMMON QUESTIONS
Short answers to the most common questions
These are the questions people ask most often, in simple everyday language.
Can the receiver open my card inside their own calendar?
Yes. A schedule opens like a schedule, and a task opens like a task card on their side.
Can everyone send notice cards and task cards?
All features in the free update are included without a Pro purchase. Scheduled sharing opens a share sheet after a reminder; it does not automatically send messages.
Can I use my phone calendar alerts too?
Yes. If you save to the device calendar, you can also use the built-in iPhone or Android calendar flow.
I want to see more than one country time at once
Add the country calendars you need. You can switch between them quickly from the top chips.
Free update and invoice sharing
Free update: availability depends on each store release. Until the update reaches your device, your current version may still show paid options.
Diary and general photo-to-PDF tools are retired in the free update. Existing saved data is retained; tasks, cards, photo text and invoice sharing remain.
Share an invoice as a PDF, or open its preview and send the selected page as an image. For several pages, repeat for each page.
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Free access and existing subscriptions